Massage therapists and mobile massage practitioners build their business on trust, comfort and consistent results. You’re juggling intake forms, contraindications, pressure preferences, focus areas, treatment plans and rebooking – often across a full day of sessions in a clinic, spa or on the road. When client details and notes are spread across paper forms, separate booking apps and memory, it’s easy to forget important details that make each session feel tailored. A simple, free, mobile-first CRM gives you one place to track every client, intake note and session so your practice feels organised, professional and personal.
Use the Contacts module for individual clients who visit your clinic, spa or book mobile home and hotel sessions. If you work with gyms, wellness studios, corporate wellness or hotels as organisations, store them in the Companies module. For each client, keep contact details, referral source, key health notes and a full activity history. Log consultations, sessions and follow-ups as activities so you can quickly see when they last came in, what work you did and what you agreed to focus on next time.
Generic office tools don’t understand pressure preferences, modalities or contraindications. With flexible custom fields, you can shape the CRM around your massage workflow. Track preferred pressure (light, medium, firm), areas to focus on (neck and shoulders, lower back, hips, legs, feet) and areas to avoid. Record primary goals (pain relief, stress reduction, sports recovery, posture, pregnancy support), preferred modalities (Swedish, deep tissue, sports, trigger point, myofascial, prenatal, hot stone), and key medical notes such as recent injuries, surgeries or conditions you must work around. You can also add fields for contraindications, allergies (oils, scents, latex), draping preferences, stretching advice and aftercare guidance so every session starts with the right information.
When your diary is filling up, you don’t have time to dig through paper charts. Use advanced search and powerful filtering tools to find clients who haven’t visited in a while, people with specific goals (e.g. sports recovery), those who responded well to a certain modality, or regulars who come weekly or monthly. The built-in dashboard gives you a simple snapshot of how many clients you have, how active your practice is and what’s been happening recently – without complicated sales funnels or charts you don’t need.
Massage therapists don’t sit at a desk all day – you’re in treatment rooms, resetting between clients or driving between mobile appointments. This CRM is built with mobile-first technology and designed to be fast, so it works brilliantly on phones and tablets. Before a session, you can quickly pull up the client’s profile, check their last session notes, recall pressure and draping preferences and confirm any areas to avoid. After the massage, you can add notes and plan the next visit directly from your phone, without needing to open a laptop.
Whether you’re a solo practitioner, part of a small clinic, or running a mobile massage team, the CRM is completely free for up to 30 users. Owners and practice managers can keep client records and activity organised, therapists can add session notes and update details, and front-desk staff (if you have them) can maintain contact records and reminders – all in the same shared system, without monthly subscription costs cutting into your treatment revenue.
As your massage business grows, you can connect the CRM to the tools you already use. With full API access, you can plug in website enquiry forms or online booking tools so new clients automatically create Contacts, or integrate with other systems where you manage schedules or marketing. New enquiries drop straight into your CRM, ready to be tagged, followed up and turned into regular clients on your table.
If you ever need help using the CRM, there’s a built-in ticketing feature that lets you contact the CRM support team directly. You can ask questions, report issues or suggest improvements and track responses in one place. The ticketing is for you as a CRM user – it’s not intended to replace your own client messaging – so the system stays focused on keeping your data organised and your day running smoothly.
This free CRM platform is available to companies in the US only, making it a strong fit for American massage therapy practices and mobile massage businesses that want a modern, mobile-first CRM without monthly subscription costs. You get one central place to manage clients, intake notes and session history, backed by a fast, reliable system that grows with your practice and your reputation.