Cookie Policy

Last Updated: 18 November 2025

1. Introduction

Welcome to AXO CRM ("AXO", "we", "us" or "our"). This Cookie Policy explains how we use cookies and similar technologies when you visit our website or use our software-as-a-service (SaaS) platform (together, the "Services").

This policy should be read together with our Privacy Policy, which explains how we handle your personal data more generally.

2. What Are Cookies?

Cookies are small text files that are stored on your computer, tablet or mobile device when you visit a website or use an online service. Cookies are widely used to enable websites to function, to work more efficiently, and to provide information to the owners of the site.

Similar technologies such as pixels, web beacons, local storage and scripts may also be used for similar purposes. In this policy, we refer to all of these technologies collectively as "cookies".

3. How We Use Cookies

We use cookies for the following purposes:

• Essential cookies: These cookies are necessary for our Services to function properly. They include, for example, cookies that:
  • Keep you logged in to your account and maintain your session;
  • Enable core security and authentication features; and
  • Allow you to move around secure areas of the site.
• Performance and analytics cookies: These cookies help us understand how visitors use our website and platform so we can improve them. For example, they may:
  • Collect information about pages visited and actions taken;
  • Help us measure and improve performance; and
  • Identify and diagnose errors or usability issues.
• Functionality cookies: These cookies allow us to remember your choices and settings, such as language or region, and to provide enhanced, more personalised features.
• Marketing and advertising cookies (if used): These cookies may be used to deliver relevant advertising and to measure the effectiveness of our marketing campaigns. They may track your browsing activity across websites over time.

4. Types of Cookies We Use

We may use the following types of cookies:

• Session cookies: These cookies are temporary and are deleted when you close your browser. They are used to maintain your session while you navigate the site.
• Persistent cookies: These cookies remain on your device for a set period or until you delete them. They help us remember your preferences and recognise you when you return.
• First-party cookies: These are cookies set directly by us when you use our Services and can only be read by our website.
• Third-party cookies: These cookies are set by other organisations we work with, such as analytics providers or service partners.

You can find out more about specific cookies used by AXO (including duration and provider) in your browser’s developer tools or documentation, or by contacting us using the details below.

5. Legal Basis for Using Cookies

Where required by applicable law (for example, in the UK or EU), we will only use non-essential cookies (such as analytics or marketing cookies) with your consent.

Essential cookies are used on the basis that they are necessary for the performance of the Services you request, or for our legitimate interests in operating a secure and effective website and platform.

6. Your Cookie Choices

You have several options to manage your cookie preferences:

• Browser settings: Most web browsers allow you to manage cookies through their settings (for example, to block, restrict or delete cookies). Please refer to your browser’s help or settings menu for more details.
• Cookie controls on our site (if shown): Where available, you can use our cookie banner or settings tool to accept or reject non-essential cookies.

Please note that if you block or delete certain cookies, some features of our website or Services may not function properly or may be unavailable.

By continuing to use our website and Services after seeing a cookie notice (where required) and adjusting your settings, you consent to the use of cookies as described in this Cookie Policy.

7. Third-Party Cookies and Services

We may use third-party services that set cookies when you visit our website or use our platform (for example, analytics providers, embedded content or customer support tools). These third parties may collect information about your online activities over time and across different websites.

We do not control how these third parties use their cookies or the information they collect. For more information, please refer to the privacy and cookie policies of the relevant third parties.

8. Changes to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. When we make changes, we will update the "Last Updated" date at the top of this page.

We encourage you to review this Cookie Policy periodically to stay informed about how we use cookies and related technologies.

9. Contact Us

If you have any questions or concerns about this Cookie Policy or our use of cookies, please contact us using the contact link provided on our website or via the contact details in our Privacy Policy.

Thank you for using AXO CRM.

Effective Date: 18 November 2025