Free CRM for Couriers & Local Delivery Services – Track Clients, Routes and Drop-Off History

Couriers and local delivery services live on timing, accuracy and repeat work. You’re juggling same-day and next-day runs, last-mile drops, scheduled routes, gig couriers and bike deliveries – often across multiple neighborhoods for dozens of business clients. When client details, delivery notes and drop-off history live across dispatch sheets, messaging apps and riders’ phones, it’s easy to lose track of who you serve, where they are and what you delivered last time. A simple, free, mobile-first CRM gives you one place to track every client, address and drop-off so your delivery operation stays organised on every run.

A Free CRM Built for Couriers, Last-Mile and Local Delivery

Organise Business Clients, Pickup Points and Contacts

Use the Companies module to store regular senders and clients: local shops, e-commerce merchants, pharmacies, restaurants, florists, offices and marketplaces. Store key people at each client – managers, dispatch contacts, store staff – as Contacts. Log enquiries, new contract discussions, rate changes and service issues as activities, so you always know who your main clients are, what you agreed and when you last spoke.

Custom Fields That Match Real Courier & Delivery Work

Generic office tools don’t understand time windows, service levels or access notes. With flexible custom fields, you can shape the CRM around your delivery workflow. Track service type (same-day, next-day, on-demand, scheduled route), pickup location details, preferred time windows, usual drop-off addresses, building access codes, loading-bay instructions and “safe places” (front desk, mail room, neighbor, back porch). Store client-specific SLAs, signature requirements, proof-of-delivery preferences (photo, name, PIN, code word), and notes like “no ringing after 9pm” or “call on arrival, gate locked”. You can also keep fields for volume estimates, route/zone tags and vehicle compatibility (bike-only, car/van required, refrigerated if you ever expand into that).

Advanced Search, Filters and a Clear, Fast Dashboard

When you’re in the middle of a busy shift, you need quick answers. Use advanced search and powerful filtering tools to find all clients in a given ZIP code or zone, customers who regularly need lunchtime drops, accounts with same-day SLAs, or clients you haven’t delivered for in a while that might need a check-in. The built-in dashboard gives you a simple snapshot of how many companies and contacts you manage and what’s been happening recently, without bloated sales charts that don’t help you get parcels out the door.

Keep Dispatch, Drivers and Riders in Sync

Mobile-First and Fast for Vans, Cars and Bikes

Dispatchers, drivers and bike couriers spend their day on the move, not behind desks. This CRM is built with mobile-first technology and designed to be fast, so it works brilliantly on phones and tablets. Dispatch can pull up client details, addresses, contact numbers and access notes in seconds; drivers and riders can check delivery instructions, safe places and contact names right from their phone before they pull up to the door. After drops, your team can add quick notes – “new gate code”, “customer moved suite”, “prefers side entrance” – so future runs are easier.

Free for Up to 30 Users – Ideal for Small Fleets and Gig Teams

Whether you’re a small courier company, a local last-mile startup or a mixed team of employee drivers and gig riders, the CRM is completely free for up to 30 users. Owners and managers can see client activity and relationships, dispatch can maintain records and notes, and drivers/riders can access key info in the field – all in one shared system, without subscription costs eating into tight delivery margins.

API Access to Connect Forms, Shops and Other Systems

As your delivery business grows, you can connect the CRM to the tools you already use. With full API access, you can plug in website/client onboarding forms, simple booking tools or e-commerce order sources so new accounts automatically create Companies and Contacts, or integrate with systems where you handle dispatch, routing or billing. New enquiries and senders flow straight into your CRM, ready to be onboarded, priced and turned into consistent route volume.

Support, Stability and a Focus on US-Based Delivery Businesses

Built-In Support Tickets for CRM Users

If you ever need help using the CRM, there’s a built-in ticketing feature that lets you contact the CRM support team directly. You can ask questions, report issues or suggest improvements and track responses in one place. The ticketing is for you as a CRM user – it’s not meant to replace your own customer support – so the system stays focused on keeping your data organised and your operation efficient.

A Free, Fast CRM Platform Exclusively for US Companies

This free CRM platform is available to companies in the US only, making it a strong fit for American couriers, bike delivery services and local last-mile operators who want a modern, mobile-first CRM without monthly subscription costs. You get one central place to manage clients, addresses, notes and drop-off history, backed by a fast, reliable system that grows with your routes and your reputation.